Privacy Policy

Welcome to VIRA (“VIRA,” “we,” “us,” or “our”). We respect your privacy and are committed to protecting it through our compliance with this Privacy Policy (“Policy”).

This Policy describes the types of information we may collect from you or that you may provide when you visit our websites located at https://vira.ink or use our application at https://app.vira.ink (collectively, the “Services”), as well as our practices for collecting, using, maintaining, protecting, and disclosing that information.

By accessing or using our Services, you agree to the terms of this Policy. If you do not agree with this Policy, please do not use our Services.

1. Scope and Applicability

1. COPPA (Children’s Online Privacy Protection Act)

   Our Services are not directed to children under the age of 13. We do not knowingly collect personal information (as defined by COPPA) from children under 13 without verifiable parental consent. If we become aware that we have collected personal information from a child under 13 without parental consent, we will delete such information.

   If you are a parent or guardian and believe that your child under 13 has provided us with personal information, please contact us at hi@vira.ink so we can address the situation promptly.

2. GDPR (General Data Protection Regulation)

   This Policy is also intended to comply with the GDPR in Europe, offering additional rights and information for data subjects located in the European Economic Area (EEA), the United Kingdom, and Switzerland (collectively, “Europe”). Under the GDPR, if you are located in Europe, you may have specific rights regarding your personal data (see Section 12 for more details).

2. Information We Collect

We may collect the following types of information:

1. Personal Information: Information that can be used to identify you, such as your name, email address, billing information, account login credentials, or any other information defined as “personally identifiable information” or “personal data” under applicable law.
2. Usage Data: Information about how you access and use our Services, including IP address, device information, browser type, operating system, referral source, pages visited, and the dates and times of your visits.
3. Communications: Information you provide when you contact us, respond to surveys, participate in promotions, or sign up for our newsletters or mailing lists.
4. Cookies and Similar Technologies: We and our service providers use cookies, web beacons, and similar tracking technologies to collect information about your interactions with our Services (see Section 8 for details).

3. Third-Party Integrations and Services

We use a number of third-party services to operate our Services efficiently and securely. Some of the key service providers include:

• Clerk (Authentication Provider): We use Clerk to handle user authentication (sign-up, log-in). Clerk may process limited personal information, such as email addresses and passwords, to create and manage your account securely.
• Crisp (Support Tool): We use Crisp to provide live chat support. Crisp may collect usage and session data to facilitate your communication with our support team.
• Cloudflare (Infrastructure & CDN): We rely on Cloudflare for security, performance optimization, and content delivery. Cloudflare may process limited personal data such as IP addresses for security and analytics.
• Neon DB (Database): Our application data is stored in a Neon-hosted database. Neon may process and store data on our behalf to ensure high availability and performance.
• Google Analytics (Analytics): We use Google Analytics to better understand how users interact with our Services. Google Analytics may collect information about your visit, including your IP address, to generate statistical and analytical data about our site’s usage.

For more information on how these third parties handle your data, please refer to their respective privacy policies. We make reasonable efforts to ensure that our vendors and service providers have appropriate data protection measures in place.

4. How We Collect Your Information

1. Directly from You: When you register for an account, subscribe to our Services, fill out forms, or communicate with us directly (e.g., via email, chat, or contact forms).
2. Automatically: As you navigate and interact with our Services, we may use cookies and other tracking technologies to collect certain information about your browsing actions and patterns.
3. From Third Parties: We may receive information about you from third parties, including analytics providers, payment processors, and other service providers that help us operate and improve the Services.

5. Purpose and Legal Bases for Processing (GDPR)

If you are located in Europe, we process your personal data under the following legal bases:

1. Contractual Necessity: To provide our Services and perform our obligations under the Terms & Conditions (e.g., to create and manage your account, process your subscription payments).
2. Legitimate Interests: To improve and secure our Services, communicate with you, and understand how our Services are used, provided that our legitimate interests are not overridden by your data protection rights and interests.
3. Consent: Where required by law (e.g., for certain types of cookies, direct marketing communications), we will obtain your consent before processing your personal data. You may withdraw consent at any time by contacting us or adjusting your browser/cookie settings, as applicable.
4. Legal Obligations: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

6. How We Use Your Information

1. Providing and Maintaining the Services: To create and manage user accounts, facilitate payments, provide customer support, and enhance functionality.
2. Analyzing and Improving: To analyze usage trends, monitor and improve the performance of our Services, and develop new features.
3. Communications: To send you updates, notifications, marketing communications (if applicable), and to respond to your inquiries and support requests.
4. Compliance and Enforcement: To enforce our Terms & Conditions, comply with legal obligations, or protect our rights, property, or safety and that of our users or third parties.
5. Other Purposes: Any other purpose disclosed to you at the time of collection or as otherwise set forth with your consent.

7. How We Share Your Information

1. Service Providers: With third-party vendors who help us operate our Services (e.g., hosting, analytics, payment processing, customer support). These vendors are contractually bound to protect your personal information.
2. Business Transactions: In connection with or during negotiations of any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
3. Legal Requirements: If required to do so by law or in good faith that such action is necessary to comply with legal obligations, protect and defend our rights or property, investigate wrongdoing, or protect the safety of our users or the public.
4. With Your Consent: We may share your information for other purposes as disclosed to you at the time of collection or pursuant to your consent.

8. Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and other similar technologies to collect information about your interactions with our Services. This may include storing cookies on your device to remember your preferences, gather analytics data, or provide you with tailored content.

• Cookie Banner: If you are located in a region that requires consent for certain cookies (e.g., the EU/EEA), we will present a cookie banner that allows you to accept or reject non-essential cookies.
• Managing Cookies: You can control or delete cookies through your browser settings. However, disabling cookies may affect your ability to access certain features or use the Services fully.

9. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. When personal information is no longer needed, we will securely delete or de-identify it.

10. Security Measures

We employ reasonable and appropriate technical and organizational measures designed to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no security measure is 100% foolproof. We cannot guarantee the absolute security of your data.

11. International Data Transfers

Your information may be transferred to and stored in countries outside of your jurisdiction (including the United States), where data protection laws may differ. In cases where we transfer personal data from Europe to countries that have not been deemed to provide an adequate level of protection, we rely on recognized transfer mechanisms (e.g., Standard Contractual Clauses) to ensure that your personal data is protected.

12. Your GDPR Rights

If you are located in Europe, you have the following rights (subject to certain limitations):

• Right of Access – To request access to your personal data.
• Right to Rectification – To request the correction of inaccurate or incomplete personal data.
• Right to Erasure (Right to be Forgotten) – To request the deletion of your personal data under certain circumstances.
• Right to Restriction of Processing – To request the restriction of processing of your personal data.
• Right to Data Portability – To request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Object – To object, on grounds relating to your particular situation, to the processing of your personal data based on legitimate interests.
• Right to Withdraw Consent – Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint – You have the right to file a complaint with a supervisory authority in the EU Member State of your habitual residence, place of work, or place of the alleged infringement.

To exercise these rights, please contact us at hi@vira.ink. We will respond as required by applicable law.

13. Children’s Privacy (COPPA)

As noted in Section 1, our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from them. If you believe we have inadvertently collected information from a child under 13, please contact us at hi@vira.ink, and we will delete the information as soon as possible.

14. Changes to This Privacy Policy

We may revise this Policy from time to time at our sole discretion. If we make material changes, we will notify you by email (if we have your email address) or by posting a notice on our Services prior to or upon the changes becoming effective. By continuing to use the Services after those changes become effective, you agree to be bound by the updated Policy.

15. Contact Us

If you have any questions, concerns, or comments about this Privacy Policy or our data practices, please contact us at:

• Email: hi@vira.ink
• Support chat: function embed in the app

We will do our best to address your inquiry in a timely manner.

By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and disclosure of your information as described herein.